Frequently asked questions

What added value do PSH products offer?

All formulations are made by specialist pharmacists in the sector. Each of our formulas contains important active ingredients for the dermal health of the pet: our products don't just clean.

Furthermore, the water in our products is treated and highly controlled: we use UV lamps to prevent the proliferation of bacteria and fungi and we carry out daily physical-chemical controls and weekly microbiological controls. This is not mandatory by regulation in the animal health sector. We do it this way because we avoid high conductivities, excess salts and therefore their hardness, major causes of irritations and skin conditions. Our main concern is the health of the pet.

Are PSH Home Groomers products suitable for sensitive skin?

All products in the line are suitable for sensitive skin: dye-free, Khaton-free and with a hypoallergenic fragrance.

Why are PSH Home Grooming and PSH Health Care products white?

Its color is neutral thanks to the opacifier, which helps avoid the use of dyes that can cause greater irritation, allergies, and/or dermal intolerances.

Where do PSH's raw materials come from?

The ingredients in PSH Pet Skin Healthcare products are selected based on various factors, such as the supplier's compliance with our quality requirements, the desired active ingredients, and consistent availability.

How to properly store hygiene products at home?

After each use, close the cap tightly to prevent water from entering the product. Always store it in a dry place, protected from light and heat, to preserve it longer.

Can I use PSH Professional Groomers products at home?

This line and all its formulations are designed for professional use only. This is because they are concentrated products and need to be diluted before use, so applying them directly could cause skin irritation to your pet. We have a wide variety of products in our Home Groomers line, adapted to the needs of pet bathing at home.

What is new product development like for pet care?

Our team continuously explores, discovers, and develops cutting-edge solutions that give rise to innovative products that achieve significant advancements in the health and well-being of pets. This obliges us as a Brand to be committed to educating all pet owners on the best solutions for their pet and why.

How do I know which PSH product is best for my pet?

Depending on age, lifestyle, and coat type, needs vary and the hygiene protocol to follow will not be the same. If your pet is healthy, you can search by benefit or main active ingredient within our PSH Home Groomers line, or contact our customer service center. If your pet has any health problems, please contact your veterinarian for more information. If you already have a diagnosis, you can find the appropriate treatment within our PSH Health Care line.

What is PSH's commitment to the Environment?
  • We ensure the vegetable, mineral or synthetic origin of all our components.
  • We always test the components on synthetic hair, as indicated by law.
  • We base the manufacturing of our products on the principles of "Green Chemistry": we avoid pollution, prioritize the use of easily renewable materials, and try to reduce energy consumption by favoring and promoting reactions at room temperature.
  • In addition, as part of our strategic intent, we aim to ensure the degradation of all main components of our products before 2030.
  • And of course, we do not make unnecessary use of paper in the office.
How long will my web order take to arrive?

The estimated delivery time once payment is received and the order is prepared will be approximately 72 working hours. Depending on the buyer's condition, the minimum order for free shipping will be:

  • Individuals €30 (VAT included)
  • Professionals €80 (VAT included)

Any problems with the shipment or reception of your products, you can contact us directly at info@pshcosmetics.com and we will help you in every way possible.

Do you want to ask us anything else?

Send us a message  info@pshcosmetics.com and we will get back to you as soon as possible. Thank you very much.