This store is a retail store. If you are a consumer you don't have to register unless you want to make an inquiry in the section of Announcements and consultation. To search for a product select on the right in the categories section. We have 3 product lines that cover all needs with specific treatments.
IF YOU ARE A PROFESSIONAL
To purchase at the Professional Rate, register in the Professional Access section on the right. You will receive an email with the password that will redirect you to a form that you will have to fill in. Once we have verified with the form that you meet the conditions of professional, we will notify you by email that we have registered you as a professional. Once we have notified you by email that we have registered you as a professional, enter the website again and access the professional area with your username and password: You will always be able to access the professional area with your username and password.
CONDITIONS OF PURCHASE
Shipping price Depending on the buyer's condition, the minimum order for shipping costs (4,95€) to be paid will be:
- Individuals 30€ (VAT included)
- Professionals 80€ (VAT included)
Once the payment of the order has been validated and received, the delivery time will be approximately 72 hours. In the case of not having stock, the order will be supplied as soon as possible, in the month of vacations delivery times may vary considerably.
If, upon receipt of your order, you find that the package is damaged, please indicate on the delivery note that you have received it in poor condition. If the breakage is evident, you can refuse the shipment. If any of the products arrive damaged, please contact us and we will replace it immediately, at no additional cost to you.
The maximum time limit for claims is 5 days from delivery.
PSH does not reimburse postage in case of delay or non-delivery attributable to the courier or post office.
RIGHT OF WITHDRAWAL OF GOODS
You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period shall expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the last of these goods.
To exercise your right of withdrawal, you must notify us [Tienda PSH Pet Skin Healthcare, Calle Pol. Ind. Carrases, Km. 30, Ctra. Valencia-Ademuz, 5, 46160 Ciudad Llíria, Valencia, Correo email@example.com, Telephone +34 961 320 136] your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or e-mail). You may use the model withdrawal form below, although its use is not mandatory. In order to meet the withdrawal deadline, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the withdrawal period.
Consequences of withdrawal: In the event of withdrawal by you, we will refund to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of ordinary delivery offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first. You must return or deliver the goods directly to us without undue delay and in any event not later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract to us. The deadline shall be deemed to have been met if you return the goods before the end of this period. You shall bear the direct cost of returning the goods. You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.